FAQ

Upgrading/Migrate to DVD-Ranger brings you several advantages. Besides the unsurpassed quality due to the new Physxtech engine (see our quality measurement section for a proof) our product is able to process even the newest DVD releases and even in the case you encounter problems with a DVD you can use our HotFix Manager to repair it instantly without needing to wait for an update. Furthermore the easy steps for copying your favorite DVD and the user-friendly graphical interface will convince you that DVD-Ranger is a fundamental upgrade.

You can activate the DVD-Ranger on 3 different computers. When it comes to each computer separately, remember that you have unlimited activations.

Start the DVD-Ranger and enter your license key within the trial dialog. After a successful activation, you will never see this dialog again.

Yes, DVD-Ranger offers a 30 Day 100% Satisfaction Guarantee or your money back! Give it a try. If it is not what you are looking for, we have an instant 100% refund.

We offer only support by e-mail or fax. The DVDRangerforum offers phone support. If you use this service, please donate some bucks to them.

No. DVD-Ranger is a Windows software and there are no plans to change this.

Because we had a major release (3 up to 4) you have to update manually. In DVD-Ranger 4.1.0.4 the automatic updating is enabled again.
Please visit: http://www.dvd2hd.com/download/

If Windows Media Player do not play back your created video files, the codec is missing on your system. You can download the free ffshow codec: http://ffdshow-tryout.sourceforge.net/
You can also download the free VLC Media player, a very good alternative for Windows Media Player. http://www.videolan.org

Yes, DVD-Ranger supports Blu-ray movies.

Yes, both DVD NTSC and PAL DVD/Blu-ray movies can be copied with DVD Ranger

Yes! DVD-Ranger supports a wide range of DivX/Xvid profiles. Also you you can edit this profiles yourself. A guide for DivX/XviD creation is available.

Yes! You can create upscaled HD movies. DVD-Ranger offers a wide range of HD conversion. 1.) Create a Mobile/TV Copy project 2.) Select HD or XviD as output format. 3.) Now you will find a selection of HD profiles on the right hand list. 4.) Copy you movie. DVD-Ranger uses a highly optimized upscaling algorithm. Please note that a DVD to HD conversion will need more time. DVD-Ranger support CUDA, so you can fast up your HD conversion with GPU Acceleration

Yes! You can copy video files, YouTub videos, DVD movies, Trailers or whatever to a Blu-ray disk and write them to a disk.

A MovieOnly copy is a copy without ads, trailers, etc. So if you insert the DVD it will start the main movie without all the fluff and titles and junk no one really wants to see. DVD-Ranger 2.7.7 and above allows you to add a DVD Menu to the MovieOnly copy. This is a very small menu with a start button. Use the following steps to add a menu to a movie only copy: 1.) Load your source 2.) Set the project type, Automatic Movie or Own Movie 3.) Select your target 4.) Now click on “Settings>>” right hand of the Target 5.) Check the option “Add Start Menu” 7.) Click on “Start Now!”

Yes, absolutely. However, our recommendation is to remove the extra audio languages and drop the extras whenever you need to – this will allow more space for the feature movie and provide you with enhanced video quality.

When we refer to extras, we are talking about anything other than the feature movie, which can be played on a standalone DVD player. Some DVDs come with software as well. Software and data files can be copied directly from the DVD to your hard disc using Windows. DVD-Ranger was not created for copying such files; it was intended to copy movie files (audio and video).

This sometimes happens on newer DVDs. You can increase the deposit buffer by following these steps: 1.) Load your source DVD 2.) Set the project type, Automatic Full or Own Full 3.) Select your target 4.) Now click on “Settings>>” right hand of the Target 5.) Check the option “Custom Target Size” 6.) A new option will occur. Enter a new size, like 4400 into this field. 7.) Click on “Start Now!” You can also create a HotFix Database entry for this problem.

The “Data Bypass mode” will be enabled if the Source disc needs no recompression in order to fit on a DVD R(W). During this process, DVD-Ranger will copy just the bytes without recompressing or modifying the source data.
This mode was developed for increasing the processing speed in a fast and clear manner, without unneeded threads.

One of the most common problems that leads to poor quality of the copied DVD is the existence of two complete movies on the source DVD. Sometimes DVDs include a Full Screen version and a Wide Screen version. First step to avoid this problem is to deselect one of the versions from the content list and try again.
Another issue would be the size of the movie. If the movie you are trying to copy is too large, start by deselecting any unnecessary languages and extra content, like trailers. The quality of your DVD copy will reach instantly higher standards of quality.

Make sure that you are using a blank that is supported by your DVD Player. We recommend using RW media to burn copies created by DVD-Ranger. However, some players will not support this kind of discs. In this case you have to burn your DVD on a DVD+R or DVD-R. Our advice is to avoid using the DVD-RAM.
Besides the situations mentioned above, when a copy plays on the PC and not on the DVD player, it may be due of the newer DVD releases. Make sure you report such DVDs with the bug submission system.

Make sure the DVD you are trying to copy is neither dirty nor scratched. Sometimes, small imperfections are not easy to see on the disc, and DVD readers are not able to overcome the errors. Therefore, they send back error codes to the software. A thorough cleaning of the surface of the original DVD might do the trick. If you have both a DVD reader and writer, try using the other DVD device to read the DVD.
Lastly, try another DVD, maybe this one doesn’t match the conditions of our DVD reader. Plus, try to play the original DVD on your PC in order to see if it is damaged.

You can easy disable the internet queries with: 1.) Start DVD-Ranger 2.) Open Settings (Menu->Edit->Settings OR press “F7″) 3.) Disable “Connect on Startup” in “Common Properties” 4.) Click on “Ok” 5.) Restart DVD-Ranger Note: After you disable you will not get DVD infos and also no update notification.

Region settings are automatically incorporated into the DVD-Ranger and a window will pop up if they need to be changed.

This is usually caused by a damaged or a dirty DVD. However, there are cases when cyclic redundancy errors are caused by flawed DVDs or a Bad Press from the manufacturing process. Please make sure you clean the DVD thoroughly and try it again. If the problem still persists, try copying the DVD using the feature MOVIE ONLY. It’s a feature that generally works in this situation.

This can happen if you copy from original DVD. Sometimes the DVD drive is in the “old” PIO mode, but needs to run in “DMA” mode. Fix on XP: http://winhlp.com/node/10?page=1 Fix on Vista/7: Opening “Device Manager” The first thing you need to do is get into the Windows Device Manager. Click on Start, then right-click on “Computer” and select “Manage”. If a prompt appears asking you to confirm the action, click “Continue”. After that, the “Computer Management” window will open and then you just need to click on “Device Manager” in the left pane and it will list the devices in the right pane. Finding the IDE Channels: Now that you are in the Windows Device Manager you need to click the + beside “IDE ATA/ATAPI controllers” to expand it, this will list the IDE controllers. See image below. The Primary and Secondary IDE controllers are the ones that are important here. IDE Channel Properties: Double click on “Primary IDE Channel” (or “ATA Channel 0″) and the properties window will open. In this window you need to click the “Advanced Settings” tab at the top. You should now have a window that looks similar to the image below. It will list one or two devices (Target ID 0 is the Primary, Target ID 1 the Secondary device), also specifying the type of device, and current transfer mode. Current Mode should say “Ultra DMA Mode X” (where X is a number). If it says “PIO Only”, you need to check the “Enabled DMA” option below. Once done, click OK to close the window. Now proceed in the same way for “Secondary IDE Channel” (or “ATA Channel 1″). If you made any changes you need to restart your computer for them to take effect.

DVD-Ranger comes with an innovative error reporting technology similar to the one Microsoft uses in their operating system. The DVD-Ranger Error Reporting Tool, called DVDRangerSupport.exe is a little utility which tries to catch fatal errors that may occur and to create a readable and debuggable dump file and log file so we can reproduce and repair the error in our system..

The movie is “Big Buck Bunny”. It is a free movie under the Creative Common Attribution 3.0. You can download different formats like HD, mobile and DVD ISO images. Please visit: http://www.bigbuckbunny.org